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Pricing Policy

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 12.12.11.

Product prices are regularly updated when price changes are received from our suppliers.

Shipping and Delivery Policy

Orders are will be dispatched within 2 days of funds clearing in our bank. We estimate shipping timeframes are 3 - 7 business days depending on your location within Australia.

Customer Service Policy

Pain Management Devices is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3 - 7 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't perform as advertised.

Privacy Policy

Pain Management Devices is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. Pain Management Devices uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Pain Management Devices only last while you're browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its 'IP address', and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from Pain Management Devices your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre.

Credit Card Payment:

We do have the ability to accept credit card details for payment. Should you like to pay by credit card, please call Sharon on mobile: 040 338 0669.

30 Day Money Back Guarantee:

We only offer this Guarantee on the Pain Management TENS Machine.

We ask that before you return this product to us you call or email us so that we can assist you to get better results from your massager.

Please could you answer the following questions for us in order to assist us with quality control:

  • Did you follow the instructions in the manual?
  • Did you actually feel the pulses from the pads?
  • Did you use the unit on a regular basis - how often and for how long?
  • What mode did you use?
  • Did you receive any pain relief?

The money back guarantee does not include the cost of the two sets of pads that are included in the package. We will return to you $189, less any discount you may have received, including GST. You will need to send the Pain Management TENS Machine by registered post including all the packaging and accessories in good condition in order to receive your refund. Please enclose a copy of your Invoice.

Enclose your full name and bank details and we will pay the money direct to your bank account on receipt of your TENS Machine. We will inform you by email once we have done this.